Shipping Policy

At That Something, we aim to get your order to you as quickly and smoothly as possible. Please read our Shipping Policy below for information regarding order processing, shipping, and delivery.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During new launches, sales, promotions, or high-demand periods, processing times may be slightly longer.

2. Shipping Across India

We currently ship across India.

Once your order has been dispatched, you will receive shipping confirmation along with tracking details, where applicable.

3. Delivery Timeline

Delivery timelines may vary depending on your location and the availability of courier services.

Typically, orders are delivered within:

Metro Cities: 3–5 business days
Other Locations: 5–7 business days

Please note that these timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Any applicable offers for free shipping will also be communicated on the website.

5. Order Tracking

Once your order has been shipped, you may receive tracking information via SMS, email, or another available communication method.

You can use the tracking details to check the status of your shipment.

6. Delayed Deliveries

While we work closely with our delivery partners to ensure timely delivery, That Something cannot guarantee delivery timelines once an order has been handed over to the courier partner.

Delays may occur due to:

Weather conditions
Public holidays
Courier operational delays
Incorrect or incomplete delivery addresses
Remote location delivery limitations

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

That Something will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately. Address changes may not be possible once the order has been dispatched.

8. Undelivered or Returned Orders

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal to accept the order, or any other customer-related reason, additional shipping charges may apply for reshipping the order.