Refund Policy

At That Something, we want to ensure a smooth shopping experience. Please read this Refund Policy carefully to understand when and how refunds may be issued.

1. Eligibility for Refunds

Refunds may be applicable for eligible return requests made in accordance with our Return & Exchange Policy.

To be eligible for a refund, the returned product must generally be unused, unworn, unwashed, and returned with its original tags and packaging intact.

2. Refund After Return Approval

Once your return request has been approved and the returned product has been received and inspected by our team, we will notify you regarding the status of your refund.

Refunds will only be processed after the returned product successfully passes the applicable quality inspection.

3. Refund Processing Time

Once a refund is approved, it will be initiated to the original payment method used while placing the order.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or payment method.

4. Cancellation Refunds

If an order cancellation request is successfully approved before the order has been dispatched, the applicable refund will be initiated to the original payment method.

Orders that have already been dispatched may not be eligible for cancellation. Please refer to our Cancellation Policy and Return & Exchange Policy for further information.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order details along with clear photographs or a video of the product so our team can review the issue.

6. Non-Refundable Situations

Refunds may not be applicable in the following situations:

Products that have been worn, washed, or damaged after delivery.
Products returned without original tags or packaging.
Products damaged due to improper use or handling by the customer.
Items marked as final sale or non-returnable, where clearly communicated at the time of purchase.
Return requests made outside the applicable return period.

7. Shipping Charges

Any shipping charges paid at the time of placing the order may be non-refundable unless the return is due to a damaged, defective, or incorrect product received from us.